LOCAL PICK-UP
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Local pick-up is always free! At checkout, select Local Pick Up as your shipping option and choose your location.
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Icon Hair & Body Downtown
10150 Jasper Ave NW, Main Level Commerce Place
Edmonton, AB T5J 1W4
Call (780)757-4266
We are located on the Main Level of Commerce Place. You won't see a sign for us from outside or the street. Head into Commerce Place and you will find us across the hall from Goodlife Fitness.
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Icon Hair & Body South
9636 51 Ave NW
Edmonton, AB T6E 6A5
Call (780)756-4226
Head into the main entrance of the building and you will see us on the left hand side.
Is there a minimum order amount for Curb Side pick up?
Nope! No matter how big or small your order, it is always free.
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SHIPPING
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All orders are typically ship out within 3 business days.
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All orders are shipped with Canada Post and include a tracking number. Shipping rates and estimated arrival times will be calculated by Canada Post at time of checkout. Free shipping is included on purchases of $150 dollars or more, and will be shipped Standard.
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Do you ship internationally?
At this time we ship exclusively to Canadian addresses only.
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RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items
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Gift cards
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Brushes
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Hot Tools & Blow Dryers
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
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ORDER FAQ
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My order arrived damaged/broken. What can I do?
Please email a photo of the damaged item to orders@iconhair.ca immediately. Save the box and packing materials from the damaged shipment so we are able to file for a damage claim with Canada Post.
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I won't be home on my delivery day?
If for any reason you will not be home to receive your order on your delivery day, please email orders@iconhair.ca and we can arrange for your order to be held until the following delivery day or extend delivery times based on availability.
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Is there a minimum order amount for pick up?
Nope! No matter how big or small your order, it is always free.