FIRST TIME CLIENTS​

When booking, we will ask for your full name, email address and the best phone number to reach you.

First-time clients booking by phone or email require a $50 deposit for appointments that are 1.5 hours or longer or valued at $100 or more.

Deposits can be paid by credit card over the phone, by e-transfer or in person. Your appointment is not confirmed until the required deposit has been received.

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ONLINE BOOKINGS

All appointments booked online require a 20% deposit. Your deposit will be applied toward the total cost of your appointment.

Some packages require a separate deposit. If an additional deposit is needed, our team will contact you.

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GROUP BOOKINGS​

A 50% deposit is required for group bookings of two or more guests. We require at least 48 hours’ notice to cancel, reschedule or make changes to a group booking.
 

CANCELLATIONS, LATE ARRIVALS & NO SHOWS​

Icon Hair & Body requires a minimum of 24 hours’ notice to cancel, reschedule or make changes to an appointment. With at least 24 hours’ notice, your deposit will remain on your account as a credit toward a future appointment, service or product.

If less than 24 hours’ notice is provided, or you do not arrive for your appointment, any deposit collected will be applied to the missed appointment and cannot be used toward future services or products. If no deposit was collected, 20% of the missed appointment will be added to your account and due at your next visit.

Please contact the salon if you expect to be late. Arrivals more than 15 minutes late may need to be adjusted or rescheduled. If we have not heard from you within 30 minutes of your appointment start time, the appointment will be considered a no-show.

We understand that emergencies happen, and exceptions may be made at Icon’s discretion.
 

APPOINTMENT REMINDERS

Appointment reminders are sent by text message and email using the contact information provided when booking. Please make sure your phone number and email address are current.

You will have the option to confirm your appointment; however, your appointment remains booked even if you do not confirm.

Reminders are provided as a courtesy, so we recommend adding the date, time and salon location to your calendar when booking.​​