DOWNTOWN

780-757-4266

129 10150 Jasper Ave

Main Level Commerce Place
Edmonton, AB T5J 1W4

Monday  10 - 5

Tuesday 10 - 8

Wednesday 10 - 7

Thursday 10 - 8

Friday 10 - 7

Saturday 9 - 5

Sunday & Holidays Closed

 

SOUTH

780-756-4226

100 9636 51 Ave NW

Coronet Industrial
Edmonton, AB T6E 6A5

Monday  10 - 9

Tuesday 10 - 9

Wednesday 10 - 7

Thursday 10 - 9

Friday 10 - 7

Saturday 10 - 6

Sunday 10 - 6

Holidays Closed

 

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 © 2018 Icon Hair & Body | DOWNTOWN & SOUTH  | info@iconhair.ca 

BOOKING POLICIES & CANCELLATIONS

FIRST TIME CLIENTS

You will be asked to provide your full name, email address and the best phone number you can be reached at.

If you are booking your first appointment with us we require a $50 credit card deposit to hold your booking for services over 1.5 hours in length or $100 in value. We require a deposit to ensure your experience. Those with out a credit card or who do not wish to provide their credit card number over the phone are welcome to come in and place a deposit in person.You're appointment will be confirmed and held for you once your deposit is in place. We will not be able to hold or make the appointment without the deposit. If you do not wish to leave a deposit you are welcome to come in on a walk-in basis. As a first time client we are building a new relationship with you. Your service provider has booked a special spot just for you. This is your one on one time together.

Please allow extra time for traffic and to find parking.

GROUP BOOKINGS

If you are booking appointments for more than yourself, we will require the first and last names of each guest. We require a 50% credit card deposit for all group bookings of two or more to hold your appointments and a minimum of 48 hours notice to reschedule or cancel any services. 

APPOINTMENT REMINDERS

If we have your email on file, we will send you an email reminder 2 days before your booking. If we do not have a valid email address on file we will call to confirm your booking. This reminder will give you the option to confirm, however, even if you don’t confirm, you are still booked in for your appointment. We do our best to confirm every appointment however it is not our responsibility should you forget your appointment, mix up the time, or location.

CANCELLATIONS, LATE ARRIVALS & NO SHOWS

In the event that you require to cancel or reschedule your booking Icon Hair & Body requires a minimum of 24hrs notice. If 24 hours notice is not given or you do not show up for your booking we will require a 50% credit card deposit to book future appointments.  Please be aware that if you are more than 15 minutes late for your appointment we may not be able to provide the service/services for which you have been scheduled. At Icon we try to accommodate late arrivals to the best of our ability, however 15 mins past any scheduled appointment is considered a no- show and any deposit collected will be kept by Icon.